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Business Analyst II - Sales incentives & Recognition
Location: Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Montréal, QC, CA Burnaby, BC, CA Vancouver, BC, CA Edmonton, AB, CA

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: People & Culture

Status: Full Time

Schedule: Regular

Description
Join our team

At TELUS, we’re looking for bright people that like solving big problems. And as part of the People & Culture team, you tackle all kinds. We are not your standard (traditional) HR. We embrace discomfort and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion.

Here’s what we believe:

We break down silos - by bringing together multiple business units for outstanding outcomes

We challenge the status quo – and when others think we’re done, we make it better

We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers

Our success is all about how we do things – how we think, solve problems, deliver, communicate, and more

Here’s the impact you’ll make and what we’ll accomplish together

You will be redefining customer experience for both our stakeholders and internal team. You will do this by transforming our team members' experience with recommendations on innovative solutions and efficient processes. You will also be responsible for driving change through the identification and quantification of continuous improvement opportunities in order to transform the organizational norm, delivery of business results and drive sustainability. You will have the satisfaction of improving our team's results and experience.

Your counsel is equal parts logic, analysis and strategy. You have a natural curiosity and appreciate continuous improvement, while harvesting learnings to enhance our business and team.

Here's how

Document business requirements and perform User Acceptance Testing for incentive tool releases and projects

Produce monthly and adhoc analytical reports to different levels of management

Modelling data and providing recommendations for incentive plan

Plan configuration within the incentive tools

Support data integrity analysis and auto-load of data feeds

Support monthly incentive processing and audits

Recommend process improvements to reduce re-work





Collaborate with our Business Transformations partners in an agile setting

Understanding of our customers' sales incentive plans

Ability to work well in a project focused team setting

Ability to manage risk and make win‑win decisions

Qualifications
You're the missing piece of the puzzle

Degree or Diploma in Business Administration, Computer Science or equivalent education level and experience

Advanced knowledge of GCP, Python, Postgres or other database programs

Demonstrated experience in code configurations

Demonstrated knowledge of financial concepts

Demonstrated experience in reporting and data management (including experience with web-based reporting)

Understanding of TELUS' marketing, sales, and the provisioning processes would be an asset

Knowledge of TELUS' billing systems would be an asset

Excellent analytical and problem solving skills

Superior written and oral communication skills

Ability to prioritize by multi-tasking in a rapidly changing environment to meet business requirements

Great-to-haves

Bilingual - French & English is considered an asset

Experience with BI platforms or Data Studio reports

Agile Project Management designations or experience is an asset

Experience with reporting and data management from TELUS contract and/or billing systems

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.



We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in‑office, virtually or a combination of both

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us
We’re a people-focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs
Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world‑leading organization.

We are honoured to be recognized
150,000+ Team members worldwide

15 # of years voted One of Canada’s Best Corporate Citizens

Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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📌 Business Analyst II – Sales Incentives, Recognition (Ontario)
🏢 Jobtailor
📍 Ontario