Job Description Summary
L'ingénieur de service client ACIS soutient les clients de GE dans la maintenance et l'exploitation de leurs sous-stations à courant alternatif (AC). Il/Elle sera responsable de diriger la partie technique des contrats de service pluriannuels. Le candidat retenu développera et maintiendra une expertise dans l'exploitation et la maintenance des actifs des sous-stations AC, en s'appuyant sur le savoir-faire de GE et les meilleures pratiques de l'industrie. The ACIS Customer Care Service Engineer supports GE’s customers with their AC sub-station maintenance and operation. They will be responsible for leading the technical portion of multi-year service contracts. The selected candidate will develop and maintain expertise in the operation and maintenance of AC sub-stations assets, building on GE’s know-how and the industry’s best practices.

Essential Responsibilities

Make sure that customer events are properly logged into GE platform.

Supervise or perform troubleshooting to provide a solution to the customer.

Regularly meet the customers under contracts to discuss open item closure and progress.

Support the warranty or service contract project manager with identifying the support contractually covered by a contract.





Review site mission preparation to guarantee that problems will be addressed promptly at the first visit.

Review site mission preparation, identify any scope gap and enforce preparation processes with the field manager support: planning, tool list, isolation plan, procedures.

Review site mission reports, promote report template improvement if necessary.

Provide recommendations in ITO phase when requested by application engineering (upgrades, quantity of spares, manhours to execute a scope, tool list, part creation in ERP).

Qualifications

Degree in electrical or mechanical engineering.

Knowledge of HV breakers, disconnector switches or transformers.

Experience in maintenance and commissioning activity of high voltage equipment.

At least 5 to 10 years of meaningful experience.

Desired Characteristics

Excellent customer management skills.

Ability to work under pressure while maintaining high quality standards.

Exceptional oral and written communication skills.

Pragmatic, result-oriented, and quality-focused.

Willing to travel occasionally to see current products and learn.

Demonstrated ability to analyze and solve problems.

Ability to document, write technical reports and plan site activities.

EHS focused.

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📌 Ingénieur de service client ACIS / ACIS Customer Care Service Engineer (Quebec City)
🏢 GE Vernova
📍 Quebec City