If you thrive in a team-oriented workplace that challenges your skills, drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary
The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome. Salary range is $45,000 to $75,000 per year. The base salary is one component of the total compensation package, which includes additional rewards and benefits such as short-term incentives and health insurance.

Key Responsibilities

Monitor daily workload of all service requests to ensure the suppliers have the appropriate level of work assigned to them for completion/resolution

Receiving calls or electronic mail requests from customers for various reasons related to service, maintenance, billing, daily operations

Create work orders for requests on all incoming calls, e-mails and complete calls

Follow up on work orders in progress and ensure customers satisfaction

Solid understanding as to how to prioritize call types and raise visibility or escalations when necessary

Responsible for following up on quotes as required and once approved, are done in timely manner





Ensure maintenances are done within 45 days from the month they are created

Daily monitoring of all work in progress

Responsible for scheduling of preventive maintenances in advance and confirming dates with the customer

Responsible for providing follow up and supportive documentation for preventative maintenances and services as completed by the field technicians, including the monitoring of timely completion of all dispatched work

Ability to manage constantly changing priorities and adapt to business needs and requirements

Assist co-workers with day-to-day operations and set up schedules

Reconciling of all invoices received from Suppliers

Includes administrative support for call centre on a regular basis as directed

Qualifications

3-5+ years dispatch experience in service

Bilingual – English and French (written and spoken) is an asset

Service and customer orientated – Actively looking to help people

Ability to organize information & schedules in a structured and logical way

Ability to communicate clearly and set expectations with internal and external personnel

Written communication is also imperative and the ability to document information and instructions, so others understand the course of action taken/required

Ability to identify problems proactively and take action

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems





Active Listening – giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriate

Job requires being reliable, responsible, and dependable, and fulfilling obligations

Attention to Detail – Job requires being careful about detail and thorough in completing work tasks

Self-Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why Work at GDI Ainsworth
Benefits
We offer a wide variety of benefits including comprehensive health, dental and medical benefits, wellness supports, RSP matching and generous vacation.

Rewards: service milestones and peer recognition plus employee discounts and incentives.

Flexibility: hybrid working models, where applicable.

Diversity: an inclusive organization that embraces diversity and belonging; future potential for promotion within the company.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply and reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us… Make a difference

#J-18808-Ljbffr

📌 Service Coordinator (Quebec City)
🏢 Ainsworth
📍 Quebec City