We are seeking a Platform Development Lead to provide technical leadership across our platform engineering function while also owning production reliability and quality across our SaaS product.
This role leads a cross-functional platform team consisting of DevOps specialists, senior data developers/architects, and QA automation engineers. You will also take ownership of end-to-end production health, ensuring stability, performance, and continuous improvement of our platform.
You will act as the key bridge between Engineering, Product, and Customer Success, driving improvements in reliability, reducing production issues, and improving overall platform quality.
Key Responsibilities Lead and develop a cross-functional platform team (DevOps, Data Engineering/Architecture, QA Automation)
Set clear objectives, conduct regular 1:1s, and support professional development
Build a high-trust, collaborative team culture aligned with enabling team principles
Manage team capacity, prioritization, and delivery of platform initiatives
Support hiring and onboarding as the team scales
Production Reliability & Incident Management Own production monitoring, observability, alerting, and tooling strategy
Lead bug triage, including severity assessment, ownership assignment, and tracking resolution
Drive root cause analysis (RCA) and implement systemic improvements
Define and report reliability metrics (MTTR, defect rates, escape rates, etc.)
Improve processes for incident intake, prioritization, and communication
Cross-Functional Communication Act as the primary technical contact for production issues
Communicate clearly with Product and Customer Success teams on incidents and status
Translate technical issues into business-friendly updates
Coordinate with engineering teams to ensure efficient resolution of production issues
Oversee CI/CD pipelines, cloud infrastructure, monitoring, and internal data platforms (including Power BI ecosystems)




Deliver scalable self-service capabilities for engineering teams
Define and uphold engineering standards (security, testing, observability, deployment)
Evaluate build vs buy decisions and manage vendor relationships
Partner with engineering teams to shape the platform roadmap
Quality Engineering Strategy Lead QA automation strategy and integration into CI/CD pipelines
Promote a shift-left approach to quality across engineering teams
Use production data and defect trends to improve test coverage and prevention strategies
Communicate and cascade company vision, strategy, and objectives
Ensure team engagement, performance, and capability development
Address performance issues and support continuous improvement
Provide transparent direction, remove blockers, and enable delivery
Foster a culture of accountability, learning, and collaboration
Qualifications & Experience Required Bachelor’s degree in Computer Science, Engineering, or related field
5+ years in DevOps, platform engineering, SRE, or software engineering
5+ years in technical leadership or people management roles
Strong experience with CI/CD pipelines, cloud platforms (Azure, AWS, or GCP)
Experience owning production reliability, incident response, and system improvements
Strong communication skills across technical and non-technical stakeholders
Experience working in SaaS product environments
Ability to manage competing priorities and execute against strategy
Preferred Experience in quality assurance, DevOps, or platform engineering leadership
Strong background in observability, monitoring, and reliability engineering
Experience with data platforms and analytics environments
Strong capability in mentoring, stakeholder management, and strategic thinking
Core Competencies Leadership, Platform Engineering, Reliability Engineering, QA Strategy, Problem Solving, Strategic Thinking, Communication, Team Development, Cloud Infrastructure, CI/CD, Incident Management, Stakeholder Management

#J-18808-Ljbffr

📌 Platform Development Lead (Krux) (Alberta)
🏢 Imdex
📍 Alberta