Senior GenAI Software Engineer – Contact Center Solutions (AWS, LLMs & Python)
Required Skills

Bachelor’s degree in Computer Science or a relevant field.

10+ years of experience building large-scale, multi-tier distributed software systems.

Hands‑on experience with cloud technologies, particularly AWS services.

Hands‑on expertise with:

Python

AWS Lambda

APIs

LLM Models

Java

Experience with DevOps culture, tools, and best practices, including:

Bitbucket

Ansible

Jenkins

CDD

Robust communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Ability to work and collaborate with cross-functional teams across multiple locations.

Strong problem‑solving and analytical skills with the ability to assess alternatives, risks, and benefits.

Demonstrates agility in learning and implementing cutting‑edge technologies across diverse technology stacks.

Candidates eligible for Reliability Status Clearance will be preferred.

Role

Senior Software Engineer – Contact Centre Innovation GenAI.

Location: Toronto, Canada.

Hybrid work model.





Occasional work outside normal business hours as part of a global team.

Occasional weekend work in support of project delivery and implementations.

Role Overview

Shape the future of Contact Center technology and drive innovation on a global scale.

Transform engineering practices and deliver solutions that enhance client experience and operational efficiency.

Build GenAI solutions across contact centers in Canada, Asia, and the US.

Build large‑scale, complex software systems leveraging cloud and GenAI technologies.

Roles & Responsibilities

Participate in the design, development, and rollout of foundational cloud capabilities.

Collaborate with cross‑functional teams to implement software delivery, cloud, GenAI, and DevOps processes.

Create and maintain technical design artifacts, including:

Application functionality

Solution designs

Data models

Interfaces

Integrations

Contribute to and adopt global software engineering reusable best practice processes.

#J-18808-Ljbffr

📌 Senior GenAI Software Engineer – Contact Center Solutions (AWS, LLMs & Python) (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario