Role
Bilingual French Software Functional Tester – Contact Center Applications

Location
Toronto, Canada

Desired Experience
4–6 Years

Overview
Validate and ensure the quality of contact center applications through functional testing. Perform bilingual application validation in French and English across enterprise applications. Ensure application behavior, workflows, and customer journeys meet functional requirements.

Key Responsibilities

Perform functional, regression, and end‑to‑end testing for contact center applications, including IVR, CTI, CRM integrations, Chat, Email, and Voice applications.

Validate user interfaces, workflows, and customer journeys in French and English.

Review requirements, create detailed test cases, and execute testing across multiple platforms.

Identify, log, and track defects using defect management tools (JIRA, ALM, Azure DevOps).

Provide explicit and detailed testing documentation and test evidence.

Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.

Support UAT activities with business users,



especially for French‑speaking markets.

Ensure compliance with accessibility, usability, and language localization standards.

Apply QA methodologies, test planning, and defect management practices.

Required Skills & Qualifications

Fluent in French and English, both written and spoken.

3+ years of experience in functional testing of enterprise or contact center applications.

Experience testing IVR, Telephony, CRM platforms, and customer service applications.

Strong knowledge of QA methodologies, test planning, and defect management.

Hands‑on experience with testing tools: JIRA, ALM, TestRail, Azure DevOps.

Ability to work in an Agile environment with cross‑functional teams.

Strong problem‑solving, communication, and documentation skills.

Nice to Have

Experience with automation frameworks: Selenium and Cyara.

Knowledge of banking or financial services domain.

Exposure to performance testing or voice application testing tools.

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📌 Bilingual French Software Functional Tester – Contact Center Applications (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario