Location: Surrey, Canada

Position: Customer Service/Support

Overview
Become part of a respectful, innovative, and winning team that plays a critical role in the growing oriented strand board (OSB) and engineered wood products market. Recognized globally as a leader in stranding technology, Kadant Carmanah Design (KCD) designs and manufactures leading‑edge machinery for a stable, in‑demand industry, building on more than 100 years as a trusted industry supplier.

At KCD, our success is built on long‑term customer relationships, technical excellence, and a collaborative work environment where employees are respected and empowered to succeed.

Everyone at KCD is aligned around a common goal: delivering high‑quality equipment, service, and technical support to our customers. Our culture emphasizes teamwork, integrity, and continuous improvement. This approach has enabled decades of success and international growth within the engineered wood products industry.

Responsibilities
As a Technical Sales Representative, you will act as a trusted technical partner to our customers. This role blends technical knowledge, customer service, and consultative sales, supporting customers throughout the lifecycle of their equipment.

You Will Work Closely With OSB Producers To

Provide technical support and application guidance

Identify opportunities for aftermarket parts, upgrades, and retrofits

Translate customer needs into clear technical and commercial proposals

This position involves regular travel to customer sites across Canada, the United States,



and internationally, where you will interface with maintenance teams, engineers, and plant leadership.

Build and maintain strong customer relationships

On a regular basis, review customer history with the sales and service departments and plan mill visits using a systematic approach

Define scope for machine retrofits, upgrades, and spare parts

Prepare accurate technical quotations with cross‑functional teams

Provide on‑site and remote technical support as required

Communicate and track order deadlines with KCD sales, service, manufacturing, and key stakeholders

Document customer interactions and project details professionally

When appropriate, provide customers with a follow‑up letter summarizing key observations and recommended actions

A willingness to learn and maintain expertise across all KCD equipment and systems

Qualifications

History of technical support and sales experience

Excellent communication and interpersonal skills; customer‑focused and consultative

Mechanical aptitude towards industrial equipment

Functional knowledge of mechanical, hydraulic and electrical systems





Able to clearly explain technical concepts to diverse audiences

Highly organized with strong attention to detail

Proficient in Microsoft Office and collaboration tools

Willing and able to travel domestically and internationally (including the U.S.)

Committed to continuous learning and improvement

Considered Assets

Post‑secondary technical training in a related field such as mechanical engineering, industrial maintenance, wood manufacturing, and similar. An equivalent combination of education and experience will be considered

Technical role in OSB, wood products, engineered wood industry, or related industry

Manufacturing and/or maintaining machinery

Industrial field service or maintenance experience

ERP system experience, preferably Epicor

Job Type & Schedule

Full‑time, Permanent

Monday–Friday, daytime hours

Travel 1-2 times per month, may include weekends

Compensation & Benefits

Competitive salary, negotiable based on experience

Opportunities for career growth and advancement

Extended Health, Dental, Disability, Life Insurance & AD&D; (after 3 months)

RRSP matching program (after 6 months)

Employee Assistance Program

Company events and team activities

Casual dress code

On‑site parking

We are an equal chance employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, or other protected characteristics.

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📌 Technical Sales Representative (British Columbia)
🏢 Kadant Carmanah Design
📍 British Columbia