Company Description
Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.
At Altum Health, we believe in providing “The Right Care. Always.” by offering client‑centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement, and the education and training of the next generation of health and service professionals. Our services prevent and manage acute and chronic injury as well as co‑morbid conditions and integrate clients back into the workplace and home life.

Job Details
Position: Customer Service Representative (CSR)

Union: Non‑Union

Number of Vacancies: 1

New or Replacement Position: Replacement

Site: Vaughan

Department: Altum Health

Reports To: Site Manager

Salary Range: $23.13 – $28.92 per hour

Hours: 37.5 Hours Per Week

Shifts: Days, Monday – Friday

Status: Permanent Full‑time

Closing Date: Open until closed

Principal Responsibilities

Perform customer service responsibilities.

Assist with client and product‑specific coordination and administration to ensure efficient operation of individual product lines.

Provide clerical support services.

Perform other duties consistent with the job classification as required.

Qualifications

Completion of High School education required.

Completion of Office Administration certificate or diploma preferred.

One (1) year or more of related experience required.





Previous on‑the‑job word processing and spreadsheet experience required; experience in a Microsoft Office environment is an asset.

Experience in a health care workplace an asset.

Excellent interpersonal and customer service skills required.

Good verbal and written communication skills.

Good organizational, time management and prioritization skills required.

Ability to troubleshoot and resolve clinic, client or customer problems diplomatically required.

General knowledge of office practices, processes and procedures required.

Knowledge of medical terminology an asset.

Ability to deal effectively with difficult clients and conflicting situations required.

Ability to anticipate and tune into customer’s unique needs required.

Ability to produce high quality work in accordance with Hospital standards.

Flexibility required to keep pace with a changing environment.

Standard First Aid Basic Rescuer Cardio‑Pulmonary Resuscitation (C.P.R.) certification an asset.

Additional Benefits

Competitive offer packages.

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP) https://hoopp.com/.

Close access to transit and UHN shuttle service.

A flexible work environment.

Opportunities for development and promotions within a large organization.

Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on‑site gyms, etc.).

Vaccines are a requirement of the job unless you have a medical exemption pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants must disclose requirements in advance. Any information received about accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

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📌 Customer Service Representative (Ontario)
🏢 University Health Network
📍 Ontario