Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations
Skills Required

As a Senior Software Engineer and a member of the Application Operations Service and Quality Engineering – Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team, utilize knowledge of technology, processes, products, people, and quality concepts.

Ability to work and communicate directly with business partners in business terms with minimal supervision.

Demonstrate initiative, accept responsibility, and be accountable for results.

Key Responsibilities

Support the Salesforce.com platform and the back-end administration applications used to support its functionality.

Provide critical day-to-day technical and process support for the Salesforce.com platform.

Work with business and technical teams to ensure technology and process solutions meet business needs.





Support multiple business units with client interaction and automation applications.

Provide ongoing production support, including:

Problem analysis

Issue resolution

Escalation

Reporting

Review and analyze issues independently.

Work with Agile delivery teams and technical support partners to understand and resolve issues raised by business teams.

Collaborate with vendors to provide solutions, resolve problems, and maintain setting stability.

Document business issues and the corresponding solutions provided.

Define and ensure requirements for transition to support, including:

Data

Workflow

Logical processes

Interface design

Internal and external checks

Controls

Inputs

Outputs

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📌 Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario