Title: Quality Compliance Manager On-site

Reports to: Director of Operations

Based at: Mucci Pac Ltd., Kingsville, ON

Type of Employment: Full-Time, permanent, 6-days a week; and some additional hours which may include Saturdays, depending on workload and priorities. Must be able to travel as needed across Canada, United States, and Mexico.

Position Summary
The Quality Compliance Manager is responsible for developing, implementing, and driving quality compliance standards across Mucci Farms' network of distribution centers, grower partners, and customer locations. This role leads quality improvement initiatives, establishes performance metrics, supports grower and customer quality programs, and works cross-functionally to ensure consistent product quality, compliance, and customer satisfaction. The position requires strong leadership, collaboration, and frequent travel throughout Canada, the United States, and Mexico to support quality excellence across the organization.

Job Responsibilities and Accountabilities

Develop, design and implement quality compliance processes and controls across the network of Distribution Centers (DC), internal and external growers

This role will have responsibility for Quality corporately at the strategic level and will require travel to Canadian, US and Mexico sites. Including Customer sites.

Aiding, assisting with Grower Quality concerns noted at the DC level

Liaising with Procurement, Supply and/or grower partners

Development and attainment / accountability for DC level and Grower Level Quality Metrics.





Traveling to Customer DC’s to determine process improvements at customer site and Mucci site as it relates to quality

With a Continuous Improvement mindset, deploying universal quality compliance processes across the entire Mucci Farms network

This role requires a nimble balance between customer service requirements and J ust i n T ime nature of Produce supply

Continually developing and refining goals, building off prior learnings

Working with peer departments to standardize product QA specs for both growers and customers

Aid, assist, technical support for development and implementation of a Grower Score Card. Providing procurement with specific / quantifiable data on each vendor grower in a centralized format. Providing source with actionable feedback

Escalating grower quality noncompliance and working with procurement /supply to initiate corrective actions

Knowledge, Skills and Abilities

BA degree in Business or equivalent education/experience in warehouse/distribution or related field

Minimum 3 to 5+ years of supervisory experience in operations/distribution or related business

Outstanding organization skills and attention to detail

Ability to meet deadlines

Outstanding leadership abilities and teamwork orientation





Ability to work in a culturally diverse and multi-site environment

Exceptional communication skills, (written & verbal) and ability to communicate with external and internal customers at all levels

Strong computer skills, with ability to use Microsoft Office, Excel and comfort with systems

Proven ability to deal with and resolve challenging employees and/or situations

Physical Abilities

Must be able to sit for extended periods of time

Must be able to work in office environments

Must be able to travel via Air, Car across Canada, United States, and Mexico

Compensation
100,000 – 125,000 annually, benefits, RSP matching, in office parking and other company perks

Job Requirements
The incumbent will be committed to customer service excellence and leading by example. A positive attitude in the workplace is required as is the ability to adhere to all human resources, operational and food and health safety policies and procedures.

EEO Statement & Accommodation
Mucci Farms welcomes and encourages applications with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a specific accommodation due to a disability or documented medical need, please contact the Human Resource Department so that arrangements can be made for the appropriate accommodation. Mucci Farms is achieving a culture and work environment that is supportive of employees with disabilities and promotes dignity, independence, integration, and equal opportunity.

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📌 Quality Compliance Manager (Ontario)
🏢 Mucci Farms
📍 Ontario