Become a key team member at Horseshoe Resort as a Front Desk Agent! Focus on guest relations by providing warm welcomes and seamless check-in experiences.
In this critical role, you will ensure exceptional guest experiences while managing front desk operations and addressing all guest needs. Familiarity with resort packages, inventory management, and robust communication with housekeeping will be essential for success. You'll play a vital part in shaping guests' memorable visits with enthusiasm and professionalism.
Key Responsibilities:
• Welcome guests and facilitate smooth check-in processes
• Communicate room status and special requests with the cleaning team
• Resolve guest issues promptly and efficiently




• Maintain accurate logs of in-house guest occurrences
• Ensure all supplies and preparations are ready for next shifts
Requirements:
• Must possess a positive and friendly demeanor
• Organized and detail-oriented work ethic
• Excellent communication skills, both oral and written
• Flexibility to work various shifts including weekends
• Capacity to stand for long periods during shifts
Enhance your career in hospitality by joining the front desk team at Horseshoe Resort, where guest satisfaction is our priority.
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📌 Front Desk Agent - Guest Relations Focus (Barrie)
🏢 Horseshoe Valley Resort
📍 Barrie