Performs account receivable and collections activities to manage overdue accounts and recover outstanding balances. Maintains accurate records and communicates with clients and internal teams to resolve billing issues.
Number of Positions
1
Main Duties
- Contact customers by phone, email, or mail to request payment and negotiate repayment arrangements.
- Review customer accounts, prepare and send invoices, statements and collection notices.
- Record and apply payments, adjustments and credits accurately in accounting systems.
- Investigate and resolve billing discrepancies, disputes and returned payments with customers and internal departments.
- Prepare regular reports on collection status, aging accounts and recovery actions for management.
- Maintain organized, confidential files and documentation related to collections and account activity.
Requirements
- Secondary school diploma; post-secondary education in business, accounting or a related field is an asset.
- Minimum one year of experience in collections, accounts receivable or office clerical work.
- Working knowledge of basic accounting principles and recordkeeping practices.
- Proficiency with Microsoft Office applications and experience using accounting or CRM software.
- Solid verbal and written communication skills and professional telephone manner.
- Ability to handle confidential financial information, prioritize tasks and maintain attention to detail.
Required Skills
- Effective negotiation and persuasion skills for resolving overdue accounts
- Accurate numeric and data-entry skills
- Strong organizational and time-management abilities
- Customer service orientation and conflict resolution
- Proficiency with spreadsheets and accounting software
- Attention to detail and accuracy in recordkeeping
Benefits
Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.
Equal Employment Opportunity
We do not post jobs that appear to discriminate against applicants on any protected basis.