Responsibilities

Ensure all Zendesk tickets are handled in a timely manner.

Provide support to customers worldwide via phone, email, TeamViewer, and on site.

Document, maintain, and follow up on all customer inquiries through the Tracking System database.

Assist in debugging, fault finding, and root cause analysis of prototype and standard machines, including system-level testing and PLC programs, both in-house and at the customer site.

Create training materials and train customers in the use of company products.

Install and commission new equipment.

Calibrate and verify testers.

Perform onsite maintenance and repair of testers.

Assist Project Managers with open issues on equipment both in-house and at customer sites for Factory Acceptance Tests (F.A.T.) and Site Acceptance Tests (S.A.T.).

Validate and verify application performance on current and existing D&V; Products as required.

Process, monitor, and follow up on the completion of RMAs as assigned.

Perform other duties as assigned by management.

Qualifications

Sc. in Electrical or Mechanical Engineering.

Excellent written and oral communication skills.

5+ years in a technical support role.





Outstanding troubleshooting and diagnostic capabilities for electronic, electromechanical, and electrical systems.

Excellent customer service skills and relationship building.

Excellent problem‑solving and analytical skills.

Advanced knowledge of electronic circuit applications.

Advanced knowledge of computers and programming.

Demonstrated ability to collaborate with engineers, programmers, and sales professionals.

Familiarity with automotive electromechanical systems and electronics is an asset.

Willingness and ability to travel (drive and fly) to the USA and overseas.

Valid passport and driver's license.

D & V Electronics Ltd. values their employees. We encourage life‑long learning and foster employee personal growth.

Please submit your resume and covering letter to [email protected] or fax us at (905) 264-0502.

We thank all applicants for their interest in our organization; only those selected for an interview will be contacted.

Salary: $60000 - $70000 per year

#J-18808-Ljbffr

📌 Field Service Engineer (Ontario)
🏢 D&V Electronics
📍 Ontario