Salesforce Communications Cloud Architect - Salesforce Communications Cloud, CPQ, Vlocity & Revenue Cloud
Location: Toronto, ON - Hybrid (2-3 Days WFO)

Experience Required: 10+ years

Skills: Salesforce Communications Cloud

Role Description

Design end-to-end solutions within the Communications Cloud, ensuring alignment with B2C telecommunications business objectives.

Architect complex product configuration, pricing rules, and quoting flows using Salesforce OmniStudio.

Design order capture, decomposition, and orchestration flows, managing fallout handling and tracking.

Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g., MuleSoft) and external payment gateways.

Lead design workshops, oversee technical delivery teams, and conduct solution/code reviews to maintain architectural integrity and scalability.

Customize the CPQ platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and JavaScript.

Integrate CPQ with external systems (ERP, billing, inventory) via REST/SOAP APIs.

Develop custom automation using Apex classes, triggers, batch jobs, asynchronous processes, and flows.

Optimize performance and ensure compliance with Salesforce best practices and governor limits.





Gather and translate complex requirements from business teams into technical solutions.

Create and maintain technical documentation, including process flows, design specifications, and coding standards.

Assess the current implementation landscape and implement performance improvement measures.

Essential Skills

Deep understanding of the telecommunications or communications service provider (CSP) industry.

15+ years of Salesforce development/architect experience with a strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud.

Expertise in Apex, LWC, Aura Components, Visualforce, JavaScript, SOQL, SOSL, and CPQ pricing engine.

In-depth experience configuring CPQ in Vlocity, including product rules, pricing rules, discounting, approval workflows, and quote templates.

Solid understanding of Salesforce data modeling, security, profiles, roles, and permission sets.

Experience integrating with external platforms using REST and SOAP APIs.

Familiarity with declarative automation tools such as Flows and Process Builder.

Exposure to Agile/Scrum delivery environments.

Solid problem-solving and stakeholder collaboration abilities.

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📌 Salesforce Communications Cloud Architect – Telecom, CPQ, Vlocity & Revenue Cloud (Ontario)
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📍 Ontario