Podtech Data Centers Inc., the employing entity, is a proud member of the IREN Group and we are currently looking to hire! IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute.

We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. We have grown substantially since 2019, from our inception in Australia to now having several facilities across North America and being listed on NASDAQ… and we are just getting started! By joining us, you will be contributing to the future of sustainable high-performance compute and the local communities we strive to have a positive impact on.

The Technical Operations

Manager is responsible for the overall leadership, strategy, and execution of technical operations supporting a High-Performance Computing (HPC) data center environment. This role provides oversight of all server operations, technical service delivery, hardware support, vendor management, and customer-facing technical activities to ensure the highest levels of availability, reliability, and operational excellence.

The Technical Operations

Manager leads both the internal technical support organization and the external vendor support organization through direct management of: Technical Services Manager – responsible for Data Center Technicians, smart hands services, hardware deployments, operational support, and customer service delivery. HPC Vendor Services Manager – responsible for OEM technicians, vendor relationships, hardware repair activities, RMA management, spare parts logistics, and service-level performance. The role serves as the senior operational leader for all compute infrastructure support functions and acts as the primary interface between Operations, Engineering, Facilities, Customers, and Vendors.

The Technical Operations

Manager is accountable for service delivery, technical support performance, operational readiness, vendor effectiveness, infrastructure reliability,



and continuous improvement across one or more HPC data center sites. Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, or related discipline. 5+ years of experience in mission-critical operations, HPC infrastructure, cloud computing, or large-scale data center environments. ~5+ years of management experience leading technical operations organizations. ~ Experience managing both internal technical teams and external vendor organizations. ~ Experience supporting enterprise server, storage, networking, and HPC infrastructure. ~ Technical Knowledge Data center operations Hardware lifecycle management Asset management systems Incident, change, and problem management ITIL service management principles Key Responsibilities Technical Operations Leadership Lead all technical operations activities supporting HPC and server infrastructure. Develop and execute operational strategies that support business objectives and customer requirements. Establish operational standards, governance processes, and performance expectations. Promote a culture of safety, accountability, customer focus, and operational excellence. Technical Services Function Data Center Technicians Server deployment activities Customer support requests OEM Field Service Engineers RMA management Vendor performance management Service contract administration Service Delivery &

• Operational Performance Lead service delivery for all technical support functions. Monitor KPIs, SLAs, and operational performance. Ensure timely response to infrastructure and customer issues. Drive standardization, consistency, and continuous improvement. Ensure operational readiness for new technologies and deployments. Support lifecycle management, hardware refreshes, and infrastructure growth. Vendor &





• OEM Management Manage strategic relationships with vendors and OEMs. Conduct performance reviews and drive vendor accountability. Oversee contract compliance, escalations, and support agreements. Incident &

• Escalation Management Serve as the senior escalation point for major incidents. Coordinate response efforts, root cause analysis, and corrective actions. Customer &

• Stakeholder Management Act as a senior operational contact for customers and stakeholders. Support customer reviews, onboarding, and expansion initiatives. Ensure service delivery meets business and contractual requirements.

Operational

Readiness & Project Support Support commissioning, testing, and turnover of new infrastructure. Ensure operational requirements are incorporated into projects. Assess operational risks and support site expansion activities.

Asset

Lifecycle & Capacity Planning Oversee hardware lifecycle, asset management, and capacity planning. Ensure effective management of critical spares and configuration controls. Support long-term infrastructure planning.

Continuous Improvement

Drive operational excellence, process improvement, and automation. Develop performance reporting and benchmark against industry standards. Ensure compliance with safety, security, change management, and regulatory requirements.

CAD $125K to $170K, depending on experience ~ Short-term and Long-term Incentive Programs ~ Extended Health and Dental Benefits ~3 weeks paid vacation ~ Casual work attire ~ Relocation assistance (if necessary) Reporting Line: Site Manager Travel Requirements: Occasional travel as required across Canadian and US operations Must have a adaptable approach to work hours Podtech Data Centers Inc., We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at #

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