Elevate your career as a Technical Support Specialist at Ross Video in Kanata, Ontario. You'll leverage your technical skills to provide exceptional customer service and support for industry-leading broadcast technology. This on-site role demands strong troubleshooting abilities and excellent communication skills while working in a agile environment.

You'll be responsible for answering technical inquiries, ensuring proper escalation protocols, and being part of an on-call emergency service rotation. Your expertise will enhance the effectiveness of our products and services. Key Responsibilities:

- Handle technical support inquiries efficiently
- Assist with service spare returns and RMAs
- Follow documentation policies for customer service
- Ensure proper escalation procedures for inquiries
- Participate in the emergency on-call rotation Requirements:
- Technical diploma in IT, Computers, or related fields
- Fluent in English; other languages are an asset
- Previous experience in technical support roles
- Excellent troubleshooting and debugging skills
- Proficient with MS Word and Excel Bring your passion for technology and outstanding customer service to Ross Video and contribute to groundbreaking live productions.

📌 Technical Support Specialist at Ross Video (Ottawa)
🏢 Ross Video
📍 Ottawa