Become a key player in merchant success at Affirm as a Technical Support Specialist. This remote role involves resolving technical issues and enhancing the eCommerce experience for partners. As a Product Support Specialist I at Affirm, you'll empower our merchant partners in navigating technical challenges and configurations.

You'll utilize your expertise to deliver reliable, high-touch support while working closely with sales, client success, and engineering teams. Your insights will guide product improvements and streamline support processes. Key Responsibilities:

- Support eCommerce retailers with technical inquiries
- Utilize troubleshooting techniques for complex issues
- Manage multiple requests efficiently with empathy
- Build scalable support processes from feedback
- Facilitate merchant communications about feature updates Requirements:
- Bachelor's degree or equivalent experience
- 2+ years in tech, eCommerce, or SaaS
- Ability to handle high volume of requests
- Outstanding communication skills with a personable touch
- Understanding of technical systems and concepts Leverage your expertise to build lasting partnerships with merchants while driving innovation in consumer banking at Affirm.

📌 Technical Support Specialist at Affirm (Canada)
🏢 Socket.dev
📍 Canada