Become a Technical Support Specialist at John Brooks Company in Mississauga, ON, delivering exceptional support for ERP systems and more. Use your expertise in troubleshooting to assist customers with key technologies. This role supports customers with Windows 11, Microsoft Office Suite, and Zoom among other systems.

As a Technical Support Specialist, you will work directly under the Manager of Enterprise Business Systems. This position demands strong technical skills, ticket management proficiency, and a commitment to customer satisfaction. Key Responsibilities:

- Provide first and second-tier technical support for various software and hardware
- Configure and manage corporate devices including laptops and printers




- Assist with user onboarding and offboarding processes
- Maintain accurate IT asset and equipment records
- Manage support inquiries through helpdesk ticketing systems Requirements:
- College diploma and 3+ years of technical support experience
- Proficiency with Windows 11 and ERP systems
- Experience in user account and server management
- Familiarity with helpdesk ticketing systems
- Robust troubleshooting and documentation skills Utilize your technical expertise to enhance customer satisfaction while supporting John Brooks Company’s IT initiatives.

📌 Technical Support Specialist in Mississauga
🏢 John Brooks
📍 Mississauga