- CMDB Management
- Design, implement, and maintain ServiceNow CMDB architecture.
- Ensure CMDB data quality, completeness, and accuracy.
- Define and maintain Configuration Item (CI) classes and relationships.
- Monitor and improve CMDB Health metrics, including:
- Correctness
- Compliance
- Establish and maintain CMDB governance processes and standards.
Required Skills
- Solid experience in CMDB Management.
- Hands-on experience with ServiceNow CMDB architecture design and administration.
- Ability to maintain and improve CMDB data quality, completeness, and accuracy.
- Experience defining and managing Configuration Item (CI) classes and CI relationships.
- Experience monitoring and improving CMDB health metrics:
- Correctness
- Compliance
- Knowledge of CMDB governance standards and best practices.