Elevate customer loyalty with Dexian as a Manager, Customer Retention, in Downtown Toronto. This 24-month contract focuses on innovative retention strategies and cross-functional collaboration.
As an experienced Customer Retention Manager, you will drive retention initiatives that enhance customer engagement and minimize attrition. You will partner with teams in Analytics, Product, Marketing, and Operations to execute impactful strategies. This role demands robust analytical, strategic thinking, and project management skills.
Key Responsibilities:
• Execute customer retention initiatives aligned with strategic goals
• Analyze retention performance and attrition trends
• Collaborate with cross-functional teams for project execution




• Develop and manage program roadmaps and timelines
• Monitor effectiveness and optimize retention programs
Requirements:
• Bachelor's degree required; Master’s preferred
• 5+ years experience in Customer Retention or Customer Strategy
• Strong analytical and business problem-solving skills
• Proficient in data analysis and project management
• Excellent stakeholder management and communication
Drive customer engagement through strategic retention efforts at Dexian in Downtown Toronto.
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📌 Customer Retention Manager in Toronto
🏢 Dexian
📍 Toronto