Customer Support Manager - Calgarybp> Join Nova Bus, a leading provider of sustainable public transit solutions, to support our electrification efforts as a Customer Support Manager in Calgary. In this role, you will provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly on electric and hybrid platforms. What Awaits You In this exciting role, you will act as a key liaison between customers and Nova Bus technical teams, building strong relationships across all levels within customer organizations. Your Responsibilities Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data Oversee activities of Service Techn, including troubleshooting, parts ordering, and part replacement on Nova Bus vehicles Investigate root causes and develop countermeasures for recurring issues Support fleet‑wide campaign activities for Nova Bus vehicles Visit customer and company garages regularly to work with local teams and ensure required technical resources are available for field repairs Find viable commercial and technical solutions to ensure client satisfaction Act as the primary liaison with Nova Bus internal teams to resolve customer issues quickly and efficiently Safeguard organizational and personal information confidentially Respect and enforce company policies, processes, and core values Foster teamwork and promote clear communication Develop both personal and professional skills continuously What We Offer Market-competitive salary and benefits package Generous vacation policy, insurance, and group RRSP plan The opportunity to work on large‑scale, high‑impact projects A meaningful role contributing to sustainable A collaborative, innovative,



and future‑focused team What You Need 5 to 10 years of hands‑on technical experience in the commercial automotive or commercial vehicle industry (experience with electric or hybrid buses strongly preferred) Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering, or System Engineering (preferred but not mandatory) Experience working with Nova Bus vehicles or other heavy‑duty transit fleets Experience supporting customers in the field, dealing with technical issues, warranty cases, and service campaigns Frequent travel to local customers and company facilities required, occasional travel to suppliers and factory English fluency; bilingual French is an asset Knowledge of commercial electric vehicles and vehicle system communications (CAN bus, J1939, diagnostic tools, Vector datalogger, CAN bus analysis) Familiarity with BAE Systems or similar EV propulsion/battery systems Understanding of Nova Bus electric and hybrid vehicle platforms, including high‑voltage systems and drivetrain components Strong analytical skills with the ability to interpret performance data and failure trends Proficient with Microsoft 365 Apps Excellent communication skills across all levels of the organization and with customers/stakeholders Strong customer focus and positive attitude Independence, resourcefulness, and confidence in decision‑making Proven presentation, facilitation, and conflict‑resolution skills Ability to quickly understand customer needs and deliver solutions that balance technical and commercial aspects Location: Calgary, Alberta, Canada | Salary: CAD 75,000.00 – CAD 85,000.00 APPLY NOW! For an overview of all career opportunities, visit At Nova Bus, we welcome you as you are! We embrace diversity in all its forms and are committed to fostering an inclusive and respectful workplace environment for everyone. We thank all applicants for their interest in joining Nova Bus. However, only those selected for an interview will be contacted. #J-18808-Ljbffr

📌 Customer Support Manager - Calgary - C$75,000 - C$85,000 A Year
🏢 Nova Bus
📍 Calgary