407 ETR is seeking a Senior Director, Customer Experience to define, advance, and govern the customer experience strategy across the customer journey. You will lead priorities, governance, and cross-functional initiatives with stakeholders from Technology, Marketing, Product, Finance, Legal, and Compliance to translate insights into action and support digital/AI-enabled transformation.The role requires 10+ years of leadership in CX or related fields, with a focus on strategy, measurement, and#J-18808-Ljbffr