As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Responsibilities
- Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Process day-to-day transactions
- Nurture rich, long-standing relationships
- Contribute to the branch’s targets by identifying and fulfilling straightforward sales opportunities
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Qualifications
- Have proven customer service skills through work or community involvement
- Be willing to assist in a professional, friendly and efficient manner
- Be available to work a flexible schedule
- Be comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to customers
Benefits
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- Recognition and rewards for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth
- A competitive compensation and benefits package
Location
Goderich, Ontario, Canada
Equal Opportunity
Scotiabank is a leading bank committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.