Become part of a warm, community-driven team at Doane Grant Thornton as a Tier 1 Support Analyst. Help colleagues with technical issues while enjoying a friendly work environment. As a Tier 1 Support Analyst, you will provide essential technical assistance to a large team of professionals across Canada.

Your role involves troubleshooting and resolving hardware and software issues while ensuring user satisfaction. The focus is on building lasting relationships within a supportive environment where everyone contributes to the community. Key Responsibilities:

- Assist staff with technical inquiries and issues
- Troubleshoot hardware and software problems efficiently
- Provide exceptional customer service to colleagues
- Document resolutions and track service requests
- Collaborate with IT teams to enhance support processes Requirements:
- Experience in technical support or help desk roles
- Robust communication and interpersonal skills
- Ability to handle multiple requests simultaneously
- Commitment to delivering high-quality service
- Familiarity with common hardware and software systems Elevate your career while fostering community at Doane Grant Thornton's supportive workplace.

📌 Tier 1 Support Analyst at Doane Grant Thornton (Moncton)
🏢 Socket.dev
📍 Moncton