Join Beanfield as a Tier 2 Technical Support Representative, providing critical customer service for network solutions. This role enhances customer experiences by troubleshooting technical issues in a collaborative workplace. As part of Beanfield's commitment to quality customer support, this 9-month contract position focuses on diagnosing and resolving customer network challenges. You will support services like DWDM, Voice over IP, and troubleshoot Cisco and Junos network infrastructures.

Your role includes identifying trends in network usage and helping escalate issues as needed. Key Responsibilities:

- Troubleshoot customer network infrastructures and LAN issues
- Support services including Internet, private lines, and VoIP
- Identify trends for potential network escalations
- Assist Tier 1 support reps with technical queries
- Maintain knowledge of industry developments and standards Requirements:
- Understanding of OSI model and TCP/IP protocols
- Familiarity with GPON, DHCP, and IP address allocation
- Bilingual in French and English (asset)
- Availability for 24/7 shifts
- Commitment to continued learning in the field Bring your technical skills and passion for customer support to make a difference at Beanfield.

📌 Tier 2 Technical Support at Beanfield (Montreal)
🏢 Beanfield
📍 Montreal