Service Technician - Cap''s Bicycle Shop - New Westminster, BC ABOUT SPECIALIZED JOB SUMMARY AService

Technicianis the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstandingin storebrand experiences. AService

Technicianworks directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

Service

Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brandadvocate, and technical service ace.

The

Service

Technicianprovidesexceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals. HOW YOULL MAKE A DIFFERENCE Meeting and making a connection with riders, asking qualifying questions and listening to riders'' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.

Speak authoritatively on technical matters as they relate and pertain to our bicycles; be theexpert Assists customers in an enthusiastic and courteous manner; provides wow customer service.

Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number ofrepairs Advises and assists customers with their product/service selection without bias.





Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.

Assists with bike sales with technical consulting, and any other bike floor duties as needed.

Deliver best in class rider-service that ensures ongoing service and high levels ofridersatisfaction General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorialduty Proficiency in Lightspeed point of sale systems and storeoperationalwebsites Regular, dependable attendance and punctuality WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand Bike shop / Bike mechanic experience preferred Excellentcommunicationwiththe ability to effectively interact with riders and teammembers Must be able to work as business dictates whichincludesweekends Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching Ableto lift at least 50lbs. or more and use proper liftingskills TELL ME MORE Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Employee Assistance Program Commuter Advantages *if applicable in state *For eligible employees

📌 Service Technician - Cap''s Bicycle Shop - New Westminster, BC
🏢 Specialized Bicycle Components Canada
📍 New Westminster