Job Description The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle.

They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively.

They lead the execution of the stores visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible.

They help influence a store culture that promotes employee engagement, growth, and development. WHAT YOU''LL DO: Functional Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up Lead execution of markdown process, promotional set-up, and sell-through Lead execution of changeover and visual assessment action plans Maintain visual propping, signage, and acrylics Act as an advocate for the customer by placing them at the forefront of all decision-making processes Embrace and champion technology that creates high tech and high touch solutions for Indigos customers Proactively identify and anticipate customer expectations and needs Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle Open and close store as well as responsibility for managing sales floor Ensure health and safety of employees and customers is top priority People Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team Support development of talent by providing feedback on team performance to managers Collaborate with others to drive flexible and just in time solutions Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Encourage others to freely share their point of view and be open to feedback Cultural Model Indigos beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization Qualifications PROPOS DE VOUS De 1 2annes dexprience dans un poste de service la clientle, de prsentation de la marchandise ou dexploitation.

Available to work multiple mornings per week beginning at 5:45 a.m.

Engagement manifeste envers la cration dun environnement exceptionnel tant pour la clientle que pour le personnel.

Exprience en direction de personnel.

Connaissance des normes provinciales en matire de sant et de scurit.

Attitude axe sur le rendement.

Capacit utiliser le sens des affaires et la pense globale pour prendre des dcisions importantes.

Capacit prioriser, planifier et excuter les tches de faon agile.

Capacit de se dplacer dans lespace de vente durant de longues priodes.

Disponibilit travailler selon un horaire flexible, y compris les soirs, les fins de semaine et les jours fris.

Capacit de soulever des articles moyens et grands, allant jusqu 40lb, au moyen de lquipement et des techniques appropries.

Bilinguisme (anglais-franais) requis pour tous les postes au Qubec. WHO YOU ARE: 1-2 years of experience in a customer service, merchandising or operations role Demonstrated commitment to creating an exceptional employee and customer experience Experience leading others Knowledge of provincial health and safety standards Performance orientated Ability to exercise valuable business acumen and systemic thinking that supports meaningful decisions Ability to prioritize, plan and execute while being agile Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Qubec Additional Information Indigo, toutes les candidatures soumises sont examines en dtail par notre quipe des RH.

Pour certains aspects du processus dembauche, il arrive que nous utilisions des outils dintelligence artificielle (IA), notamment pour la prslection et les valuations.

Ces outils aident notre quipe mettre les critres pertinents lavant-plan, mais ne remplacent pas le jugement humain.





Nous sommes dtermins utiliser lIA de faon responsable, quitable et conforme aux lois applicables en matire demploi et de lutte contre la discrimination.

Nous examinons rgulirement ces outils pour aider prvenir les prjugs ou la discrimination.

Indigo, lquit, la diversit, linclusion et laccessibilit sont au cur de nos valeurs.

Nous intgrons ces principes notre formation, nos politiques et nos pratiques dembauche, et nous les amliorons continuellement pour reflter les besoins des collectivits que nous servons.

Nous accueillons donc les gens de tous les milieux et de tous les vcus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communaut2SLGBTQIA+ et les gens qui ont un handicap poser leur candidature.

Si vous avez besoin dun amnagement spcial pendant le processus de recrutement, nous vous invitons communiquer avec les Ressources humaines .

Cette offre concerne une opportunit actuellement disponible chez Indigo Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments.

These tools support our team but do not replace human judgment.

We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.

We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values.

We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve.

We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.

If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process.

Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

📌 Product Operations Leader (Brossard)
🏢 Indigo Books & Music
📍 Brossard