Attendance On-Site Job number 28004 Category Support Status: Permanent State Quebec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full time Posting date 08-Jun-2026 $ 23.46 Salary: Starting at $ 23.46 per hour Area(s) of interest: Advisory services, Call centres Location(s): Montreal, Sherbrooke As a Customer Service Agent for ourcall centres, youll support clients with their banking needs and help them use our electronic solutions.

Youll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role Answer client calls Listen to clients'' needs and offer personalized solutions.

Help clients use our banking applications Advise and offer transaction or credit solutions Refer clients with specialized needs to your colleagues Collaborate and share knowledge with your colleagues The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.

The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m.

Your work schedule is variable, and youll be informed of your schedule three weeks in advance.

Your team We offer a stimulating and inclusive work environment.

Youll be surrounded by experts, trainers and managers who will help and guide you in your role.

In addition, youll work with colleagues in an environment that fosters to learning and growth.

Learning and development You will begin with a eight to nine-week on-the-job training.





Youll be able to experience the call centre environment and get to know your colleagues.

Your on-the-job training will focus on learning how to help clients over the phone.

You''ll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more.

We offer many career opportunities and encourage internal mobility.

Prerequisites High school diploma Customer service experience Promote the values of partnership, empowerment and agility Eagerness to develop your skills #CCSM #sac

Bm Languages: English, French Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills Press space or enter keys to toggle section visibility Communication Diversity & Inclusion Emotional Intelligence Multitasking Stress Management Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Results oriented Your benefits In addition to competitive compensation,



upon hiring youll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience.

We value employees ideas.

Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment Were a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.

Our mission is to have a positive impact on peoples lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources.

If you require accommodations, feel free to let us know during our initial conversations.

We welcome all candidates! What can you bring to our team? Join us! Une carrire en tant que Conseiller

As a Senior Legal Advisor in the Legal

📌 Customer Service Agent (On-Site) (Sherbrooke)
🏢 National Bank
📍 Sherbrooke