Join Intuit as a Principal Vendor Partner Manager, leading high-impact partnerships in a quick-paced environment. Leverage your expertise to shape and enhance customer success outcomes.
In this pivotal role, your strategic insights will drive excellence across multiple vendor relationships. With over 10 years of experience in Vendor Partner Management or similar fields, you will influence both operational and service improvements. Your capability to synthesize complex data will support high-stakes decision-making and performance accountability.
Key Responsibilities:
• Lead strategic initiatives for high-impact vendor relationships
• Own key performance indicators including CSAT and AHT
• Facilitate and analyze Weekly and Monthly Business Reviews
• Collaborate with WFM to maintain staffing levels
• Act as the primary advocate for internal stakeholders
Requirements:
• 10+ years of leadership in related fields
• Proven record in managing BPO/vendor partnerships
• Knowledge of contact center KPIs
• Strong analytical and storytelling ability
• Bachelor's degree required; MBA preferred
Drive impactful change and service innovation through your leadership at Intuit.
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