Air Canada is seeking a Learning - Customer Service Designer to implement service identity across frontline teams, translating rituals into actionable training materials.
The role collaborates with service designers and experience managers to ensure consistent adoption, training for recent hires and ongoing development. Based in Montreal or Toronto, the position emphasizes employee engagement and customer experience.
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📌 Service Identity Designer: Learning & Customer Experience (Quebec City)
🏢 Air Canada
📍 Quebec City
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