About Eightx We provide Fractional CFO services for rapid-growing eCommerce Brands and Agencies across Canada, the United States and the United Kingdom, with one goal in mind: To help eCommerce business owners scale their businesses with more cash and less stress.

We are small but growing fast.

That growth has outpaced our operations and that is exactly the problem we are hiring you to own.

About the position We are hiring our Operations Manager - the person who makes sure the work gets done, on time, to standard, without everything routing through the founder.

Today too much depends on individual heroics and last-minute saves.

Month-end closes slip, deliverables pile up without a clear owner, capacity is unevenly loaded, and when something goes wrong it escalates straight to the top.

You will own the operating system that fixes this : delivery, capacity, process, accountability and quality across our client-delivery teams (FP&A; and Bookkeeping).

You will report directly to the Managing Partner.

This is a high-trust, high-authority role on a small senior team.

Your decisions stick, your work is visible, and there is a real path to Head of Operations as we scale.

What you will own On-time delivery Own the month-end close calendar and delivery schedule across the entire client portfolio staged due dates, review turnaround, and a hard standard for hitting them Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there Spot slippage before the client does, and intervene early Capacity & resource planning Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person Translate capacity reality into clear,



early hiring signals Process, SOPs & documentation Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors Eliminate key-person risk make sure knowledge lives in documentation, not in people''s heads People management, accountability & quality Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through Own the quality-control gate.

Make sure senior review actually happens and standards are enforced Build a culture where problems surface early and people feel safe raising them Escalation & compliance Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority Keep statutory, payroll and filing deadlines tracked and met across jurisdictions What you must have (required) 5+ years in operations, delivery or service management ideally in qualified services, accounting/finance, BPO, or a client-delivery agency where deadlines, quality and client satisfaction are the job A track record of managing remote teams , including across time zones, with real accountability for their output Demonstrated ability to build and enforce process SOPs, scheduling systems, QA gates and make them stick Strong judgment and backbone: you hold the line on standards and deadlines without being told to Excellent written and verbal communication,



and the organisation to run many moving parts at once Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation) Nice to have (bonus) Finance or accounting fluency enough to judge the quality and timeliness of a month-end close (a CPA/CA is welcome but not required) eCommerce or agency exposure Experience standing up an operations function where none existed before Hours & location This is a fully remote role.

We focus on output and impact rather than hours logged.

Because you will manage a delivery team that works with North American clients and leadership, the role requires daily overlap with Pacific or Eastern Time .

Please apply only if a schedule with consistent PT/ET overlap works for you long-term.

What you will get in return Full-time, competitive salary commensurate with experience, plus a performance bonus Flexible, output-focused working within the overlap window above Fully remote work Generous PTO plus national holidays Company-wide shutdown during the week between Christmas and New Year''s Real ownership and a path to Head of Operations as we grow How to apply Apply through this posting with your CV.

Expect a straightforward, respectful process: Short screening call A practical exercise drawn from real operational situations Two interviews with the team Short Video Submission Early Screening As part of our initial screening process, candidates will be asked to submit a short video .

This helps us assess communication skills, genuine interest in the role, and basic video/audio setup.

Video Guidelines Length: 23 minutes Format: Phone or webcam Please address the following in your video: Why are you interested in this position? What do you know about Eightx? What is your ideal work workplace? What are your key strengths? Where do you see yourself in five years?

📌 Operations Manager (US, CA, MX, LATAM) (Langley)
🏢 Eightx Business Services
📍 Langley