In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

Commission products or systems at customer sites and deliver on-site as-built operational training to customers

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause

Systematic & detail-oriented troubleshooting, data collection and reporting of problems

Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities

Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

Qualifications:

College or University education in Electrical, Electronic, or Computer disciplines

The ideal candidate will be a recent or recent grad with up to 3 years experience in a related field

Experience working with professional AV equipment or equivalent

Prior experience in a service, customer facing role is an asset

Direct experience with server hardware, Linux OS and IT networking best practices is desirable





Unparalleled desire to help customers and deliver service excellence

Passion for technology and learning new technologies, product hardware and software

Strong verbal, written and interpersonal communication skills

Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision

Proven analytical skills and ability to champion issues to closure

Ability to multi-task in a fast-paced environment

Must be eligible for US travel

Dual Canadian and US Citizenship would be an asset

What we Offer:

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Location:
Burlington, Ontario

Hours:
Monday - Friday, 40 hours.

Vacancy:
This is a new position.

Salary Range:
$50,000. to $70,000 per year, based on experience.

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment.



Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which is the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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📌 Field Service Engineer, AV (Ontario)
🏢 Evertz
📍 Ontario