Customer Service Rep II Hours: 8:00am-5:00pm ET Pay: $43k-$60k CAD Annual The Customer Service Rep II delivers highquality B2B customer support in a fastpaced, highvolume environment.

This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.

What Youll Do: Manage highvolume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements Process an average of 375 RMA lines per month , consistently exceeding standard team productivity benchmarks Ensure high accuracy and strict adherence to established RMA, approval, and compliance processes Apply strong criticalthinking and problemsolving skills to resolve complex customer issues Provide coverage support during peak volumes, team absences, and overflow situations Minimize errors and customer escalations through attention to detail and disciplined process execution Contribute to a consistent, highquality customer experience across all interactions What Were Looking For: 57 years of experience in a B2B customer service, customer care, or related support role Proven ability to manage highvolume workloads with speed and accuracy Strong written and verbal English communication skills Handson experience with email case management systems , SLAdriven environments, and RMA/order processing Strong analytical, criticalthinking, and problemsolving skills High attention to detail with consistent adherence to defined processes Ability to work independently while collaborating effectively in a team environment Reprsentant(e) du service la clientle II Heures: 8 h 17 h HE Salaire: 43 000 $ 60 000 $ CA par anne Le ou la reprsentant(e) du service la clientle II offre un soutien client B2B de haute qualit dans un environnement dynamique volume lev.





Ce rle est principalement ax sur la gestion des demandes par courriel, le respect des SLA et le traitement prcis des RMA, tout en assurant une exprience client cohrente et professionnelle ainsi quune conformit oprationnelle rigoureuse.

Tes responsabilits: Grer un volume lev de courriels clients, soit environ 1 800 courriels par mois (~70 par jour) via des botes de rception partages Fournir des rponses rapides, prcises et professionnelles afin de respecter ou dpasser les exigences des SLA Traiter en moyenne 375 lignes de RMA par mois , en dpassant constamment les normes de productivit de lquipe Assurer une grande prcision et un respect rigoureux des processus de RMA, dapprobation et de conformit Utiliser de solides comptences en pense critique et rsolution de problmes pour rsoudre des enjeux clients complexes Offrir un soutien lors des priodes de pointe, des absences et des surplus de travail Rduire les erreurs et les escalades clients grce une grande attention aux dtails et une excution discipline des processus Contribuer une exprience client uniforme et de haute qualit dans toutes les interactions Profil recherch: 5 7 ans dexprience en service la clientle B2B, soutien client ou rle connexe Capacit dmontre grer un volume de travail lev avec rapidit et prcision Excellentes comptences en communication crite et verbale en anglais Exprience concrte avec des systmes de gestion de demandes par courriel , des environnements axs sur les SLA et le traitement des RMA/commandes Solides comptences en analyse,



pense critique et rsolution de problmes Grande attention aux dtails et respect constant des processus tablis Capacit travailler de faon autonome tout en collaborant efficacement au sein dune quipe At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.

These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Whats In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed.

Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Dont meet every single requirement? Apply anyway.

At TD SYNNEX, were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If youre excited about working for our company and believe youre a positive fit for this role, we encourage you to apply.

You may be exactly the person were looking for!

📌 Customer Serv Rep II - Représentant(e) du service à la clientèle II (Mississauga)
🏢 TD Synnex
📍 Mississauga