Is this role right for you? In this role, you will: You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and earning the confidence of the business as a trusted partner for all critical outages.

You will collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing solid command and control over the incident bridge.

You will facilitate major incident bridges and communicate effectively with business, technology, vendor, and executive stakeholders in both English and Spanish across multiple geographies.

You will send consistent and timely communications to business and IT stakeholders.

You will conduct post-incident reviews and drive teams to identify root cause, lessons learned, and a plan to prevent recurrence of similar incidents.

You will provide improvement opportunities for existing enterprise processes.

Do you have the skills that will enable you to succeed in this role? We''d love to work with you if you have: You are fluent in both English and Spanish (spoken and written) and can effectively lead major incident bridges, provide executive-level communications, coordinate with global technology teams, and engage business stakeholders across multiple regions.

You have excellent verbal, written, and presentation communication skills.

You have at least 5+ years of working experience in Major Incident Management supporting complex IT environments in a large organization.

Banking and/or financial services industry experience is an added advantage.

You have at least 10+ years of hands-on experience handling incident bridges involving support teams from multiple geographies.

You have at least 15+ years of progressive IT working experience that includes a high-level understanding of full-stack technologies used in a large enterprise.





You have at least 5+ years of experience dealing with senior executives (VP+ audience) from Business and Technology.

You are adept at working in a complex, fast-paced setting by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution.

You are able to set priorities, pursue multiple threads at the same time, accurately reflect the current state, and drive toward resolution.

You have completed post-secondary education in Computer Science, Engineering, Information Sciences, or an equivalent field.

You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).

What''s in it for you? Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and advantages will start on day one.

Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

📌 Senior Major Incident Officer (Spanish Speaker) (Toronto)
🏢 Scotiabank
📍 Toronto