Brandt is currently seeking an Outside Parts & Service Representative Material Handling for our Edmonton Compact Construction Equipment Location. SUMMARY The Customer Support Advisor (CSA )is responsible forpromoting and selling parts and services, as well as providing after sales support to current and existing customers. DUTIES & RESPONSIBILITIESINCLUDEBUT NOT LIMITED TO: Prospect and cold call new accounts to promote products and incentives, increasing the customer base.

Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.

Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.

Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.

Be able to sell and maintain yearly customer PM contracts on small and large forklift fleets in your territory.

Have knowledge on Material Handling attachments, batteries and other support products Implement and execute an annual territory plan, includingmaintainingan up-to-date customer target list.

Collaborate with management to develop and apply marketing strategies that expand the customer base.

Complete daily call reports withaccurate,detailed information to track customer interactions and sales progress effectively.

Maintain andutilizecustomer records, documenting meetings,



opportunities,quotesand relevant notes to ensure seamless sales continuity.

Utilize call logging tools as directed.

Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.

Assistparts counter personnel with quotes, orders, deliveries,returnsand inventory control to support seamless operations.

Provide competitive product and pricing information to the Parts Manager tomaintainmarket competitiveness.

Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.

Participate in all required training.

Maintain cleanliness and perform scheduled maintenance of the Company vehicle.

Other duties as assigned. QUALIFICATIONS/REQUIREMENTS: Previoussales experience within the industry.

Possess a valid Drivers license and have a clean Drivers Abstract.

Ability to travel within assigned territory and work flexible hours.

Ability to be positive and professional towards internal and external challenges.

Ability to build andmaintainstrong customer relationships.

Ability to work unsupervised and as part of a team.

Strong time management skills with the ability to meet tight deadlines.

Strong computer skills.

Journey person ticket in Parts or heavy equipment considered an asset. #LI-onsite Required Skills Required Experience

📌 Customer Support Advisor (Edmonton)
🏢 Brandt
📍 Edmonton