Become a part of Synoptek as a Support Engineer II, where your expertise in customer engagement and technical support will shine. This role emphasizes ticket management, client interaction, and advanced analytics in a collaborative setting.

Synoptek, a fast-growing Managed Services Provider, is seeking a Support Engineer II to join its team in Saint John. Your role is pivotal in delivering top-notch support through customer satisfaction and efficient ticket resolution. This position requires you to triage support requests and resolve technical issues for Synoptek clients.

Key Responsibilities:
• Triage and assign incoming support tickets
• Engage with clients to understand their technical needs
• Conduct root cause analysis for infrastructure outages




• Deploy necessary patches and remediation techniques
• Ensure compliance with security and business ethics standards

Requirements:
• Bachelor’s degree or equivalent experience
• 2+ years of customer-facing technical support
• Familiarity with Windows, Mac OS, VMware, and Citrix
• MCP, A+, Security+, or Network certifications
• Strong analytical and problem-solving skills

Utilize your technical skills and dedication to customer service as a Support Engineer II at Synoptek in Saint John.
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📌 Support Engineer II at Synoptek (Newfoundland and Labrador)
🏢 Synoptek
📍 Newfoundland and Labrador