Reporting to the program manager, the High Support Counsellor will be responsible for supporting individuals experiencing complex and co-occurring mental health challenges who live in independent apartment units and require a high level of service on a daily basis.

Their main goal is to promote independence, support life skills development, community integration, mental health recovery, and overall wellness.

Duties and Responsibilities:

Assist clients in developing and maintaining life and social skills necessary to obtain independency in the community

Administer standardized assessments and screening tools (i.e. OCAN, Columbia SSS)

Provide individualized goal assessments and follow through with supportive counselling

Identify risk factors to decrease harm by establishing and implementing recovery and crisis plans

Support and provide behavioral interventions

Assist in developing empowerment skills to combat stigma through self-advocacy

Work independently and collaboratively with a multidisciplinary team to carry out mental health recovery and support

Understand and be able to integrate a philosophy of client-centred care into daily responsibilities

Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values

Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards

Adherence to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety

Follow organizational Infection Prevention and Control policies and procedures, and safe use of Personal Protective Equipment at all times

Perform additional duties as required/delegated by Management

Qualifications:

Bachelor’s Degree or Diploma in Social Services work or equivalent

3+ years’ experience supporting individuals with mental health challenges or equivalent

Individual and group counselling skills

Community mental health case management and housing support experience an asset

Excellent assessment, risk management, and crisis intervention skills

Experience with forensic and housing systems

Knowledge of psychiatric symptomology and medicationKnowledge of MS Office Suite (Word, Excel, Power Point and Outlook)

A vehicle,



valid driver’s license, and adequate insurance coverage

Valid Certification in First Aid & CPR

Training in ASIST and CPI

Reporting Function:
The High Support Counsellor will report directly to the Program Manager. They will work with both internal and external customers and will interact with all levels within the organization. They will be a support system, resource, and advocator for the team and the Organization.

They will have no supervisory responsibilities.

Working Conditions and Physical Requirements:

Hours are generally every second Saturday -Sunday rotating 8:00am-4:00pm shifts.

Able to sit for prolonged periods of time

Able to answer and communicate telephone calls and general computer use

Able to lift up to 20lbs (product, documents, etc.)

Vehicle travel to sites, meetings, appointments

Ship Values

Compassion, Hope, Inclusive, Respect, Professional

About Us
Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility
SHIP strives to beequitableand inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process.



We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values.We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Pleaseadvisethe People and Culture Department of anyaccommodationsneededin accordance withthe Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair andequitableprocess

Why Work For Us?
Work-Life Balance
SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and cutting-edge partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

Competitive Salaries with Annual Performance Reviews

Group RRSP (5% Employer Contributions)

12 Paid Health, Wellness, and Sick Days

10 Paid Vacation Days

3 Paid Personal/Floating Holidays

Generous Parental and Family Leave

Learning and Development Opportunities

Employee Assistance Program

Company Culture to be Proud of

Possibility to Create a Real Impact

Comprehensive Health Plans

Travel Allowances

35+

Years focused on Clients, Tenants, Staff, and Families

5,000+

Clients and Residents served annually

20+

Programs and Service offerings in Southern Ontario

500+

Dedicated, Respectful, Compassionate and Professional Employees

Saturday to Sunday, 8:00 am-4:00 pm

Union | 15 hours / week

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📌 CMHC, High Support Counsellor (Ontario)
🏢 Services and Housing In the Province
📍 Ontario