The Role Rakuten Kobo Inc. is looking for a Fraud Lead (12 month contract) to join our Risk Management team! Reporting to the Senior Manager Service Management & Security, this role will play a vital part in protecting Rakuten Kobo Incs e-commerce platform from fraudulent activities.

The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPIs for the overall monitoring and reduction in fraud.

The Person: This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines.

An eagerness to improve and drive results is expected.

Key Responsibilities: Perform daily monitoring of payment gateway fraud detection engines Optimization of core fraud detection rulesets: Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives,



establish best practice KPIs to measure and report on activity Establish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation , chargeback dispute resolution , p ayment method vaulting , PSD2 / 3DS , Storefront check-out RFP / industry landscape review of fraud detection engine opportunities Collaborate with external and internal stakeholders Qualifications: 5+ years of Fraud Analyst experience in e-commerce or similar fields Proficiency in creating and managing fraud engine rules Strong background in payment gateways and transactional data flows Proven experience in fraud detection and prevention Robust analytical skills with the ability to identify fraud trends and patterns Familiarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc.

Experience with Python, SQL, or other languages used for automation or data extraction Excellent communication and collaboration abilities The Perks: Flexible hours and hybrid remote working environment Four extended long weekends in the summer Weekly Kobo Spark sessions

📌 Fraud Lead (12-month contract) (Toronto)
🏢 Rakuten Kobo
📍 Toronto