Sommaire de la compagnie Venez travailler pour une entreprise qui est engage dans la russite de chacun de ses employs.

Cest un milieu de travail o les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun.

Un endroit o la diversit est accueillie et clbre. FCT offre la meilleure assurance titres de lindustrie et fournit des solutions de recouvrement et dautres produits et services aux professionnels juridiques, du crdit, de lvaluation et de limmobilier partout au Canada.

ChezFCT, vous aurez loccasion de btir une carrire intressante.

Joignez-vous nous pour nous aider poursuivre notre travail excitant et exercer une grande influence sur nos collgues, nos clients et les collectivits.

Sommaire du poste Nous sommes toujours la recherche dexcellents talents; de personnes qui font preuve dengagement profond envers la clientle et le march que nous desservons.

Si vous dsirez vous joindre une entreprise qui s''est engage envers le succs de chacun de ses employs et qui offre des dfis, des objectifs et des occasions de crotre, tant au niveau personnel que professionnel, dans un environnement ax sur le travail d''quipe, vous aimerez travailler avec nous! Nous comprenons que la promotion dun environnement diversifi et inclusif est essentielle au succs de nos activits, et nous y travaillons activement chaque jour.

As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation.

You will communicate with management, employees, vendors, clients and their customers.

You will work in our proprietary software, Excel, Word, Outlook and other electronic tools.

You will also take inbound calls when necessary.

As an Administrator, DS Operations: HERES HOW YOULL CONTRIBUTE: Be a highly engaged team member that provides best in class service to internal and external stakeholders.

Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.

Monitor and process requests within guidelines Identify trends for improvement and coaching opportunities Prepare detailed notices and support documents and electronic communications Prepare detailed tracking reports.

Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.





Warranty and insurance cancellations, tracking, and rebates Complete assigned operational tasks and act as back up to cover additional tasks, as required, based on business needs and client requirements.

Close and invoice accounts accurately.

Provide information and guidance to customers in order to facilitate bringing accounts current Must be detail oriented and be able to understand and prepare complex documentation and update different host systems.

Maintain detailed records and reports.

Communicate and work with vendors to ensure that tasks are completed, and expectations met.

Complaint tracking and resolution Third party vendor assignment and tracking.

Update and prepare various reports, manipulate data, and provide meaningful insight.

Ability to document processes and train other employees HERES WHAT YOULL BRING: University or college degree preferred Two (2) years in an administrative role, collections, or repossession management Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.

Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experience Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.

Be versed in the lending and collections lifecycle, automotive finance lifecycle Be knowledgeable about non-standard vehicles Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.

Understanding of the Canadian insolvency laws and legal recovery process Quebec Collections and recovery experience an asset Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office applications - Advanced user experience with Excel, Word, and Outlook Excellent oral and written communication skills in English.





Bilingual French/English is an asset Skills Operational excellence always looking for and suggesting process improvements Confidence in problem solving, negotiating and decision making Excellent telephone skills experience working in a call center environment is an asset Courteous and pleasant demeanor.

Be able to de-escalate difficult conversations and positively resolve tough situations.

Strong negotiator Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary Attention to detail and the ability to maintain a high degree of accuracy in a rapid-paced environment Skip trace experiences an asset Rmunration directe totale: 55,060 - 66,150 Toutes les fourchettes salariales sont exprimes en dollars canadiens.

La fourchette salariale indique reflte la rmunration totale prvue pour ce poste (c''est--dire le salaire de base plus les primes ou indemnits prvues, le cas chant) VOICI CE QUI NOUS DISTINGUE: Grce au mentorat, des outils novateurs et une varit de programmes qui mobilisent et rcompensent les employs, nous donnons chacun deux les moyens dexceller et dobtenir des rsultats.

Avantages sociaux complets qui comprennent laccs au Programme daide aux employs et la famille (PAEF) et Bien-tre Essentiel.

Un rgime dpargne-retraite collectif assorti dune cotisation patronale de contrepartie.

Des congs pays gnreux.

Des modalits de travail hybrides.

Des occasions de bnvolat rmunr et des programmes de dons de bienfaisance jumels.

Des programmes de reconnaissance des employs assortis de primes de recommandation.

Dventuels incitatifs fonds sur le rendement.

La possibilit de participer notre rgime dactionnariat.

Et plus encore! * Depuis plus dune dcennie, Great Place to WorkMD reconnat FCT comme lun des meilleurs lieux de travail au Canada.

Nous avons galement t nomms parmi les 50meilleurs lieux de travail, parmi les meilleurs lieux de travail pour les femmes et parmi les meilleurs lieux de travail avec les quipes de direction les plus fiables au Canada.

De plus, FCT a t nomme lun des meilleurs employeurs du Grand Toronto.

En vous joignant nous, vous ferez non seulement partie dune entreprise prime, mais galement dun effectif engag et habilit russir.

Merci davoir pris FCT en considration.

Nous avons hte de vous rencontrer.

📌 Administrator, DS Operations (London)
🏢 FCT
📍 London