Project Overview Key Responsibilities - Create effective, user friendly and visually appealing interfaces.

- Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
- Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
- Take a user-centered design approach and rapidly test and iterate the designs.
- Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

Qualifications & Requirements - Must be able to work 5 days onsite per week at the OPS office location.

- UX/UI Design Experience: Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces.
- Proficiency in Design Tools: Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows.
- User-Centered Design & Research: Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.
- Relevant experience creating GUI designs based on user interaction and performance - Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications - Thorough understanding of the limitations and appropriate use of web development technologies - Experience in designing online programs with emphasis in the emotional aspects of human experience - Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes,



mockups and prototypes that lead to intuitive user experiences - Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing - Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces - Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces - Experience identifying design problems and devising elegant solutions - Experience making strategic design and user-experience decisions related to core, and new, functions and features - Experience gathering user feedback to configure existing interfaces - A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience NICE TO HAVE - OPS Experience: Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles.
- Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.



EVALUATION CRITERIA Service Delivery & Digital Service Design - 30 points - Minimum of 5 years experience and demonstrated experience in service design and user experience techniques:
- User needs mapping - User research (exploratory and evaluative) - Stakeholder mapping - Personas - Customer journey mapping - Cooperative design - Prototyping - Service blueprinting - Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models Digital Thinking - 20 points - Has a proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.

Analytical

Thinking - 25 points - Has some experience using data analytics to develop evidence-based suggestions to better the end user experience.

- Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client`s current and future needs.

Relationship

Building - 15 points - Demonstrates enthusiasm for cooperativeness, co-design and facilitation.

- Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues.
- Can delegate, prioritize and has the ability to motivate others.

Communications

Skills - 10 points - Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders, familiar with service design and user experience aspects of digital service delivery.

Key Skills & Competencies Figma, Sketch, Adobe XD, network security, network protocols

📌 UX Designer (Toronto)
🏢 GovTech Talent Solutions
📍 Toronto