Options Consulting Solutions provided pay range

This range is provided by Options Consulting Solutions. Manager, IT Support & Service Operations Full-Time 5 Days in office - Downtown Put your leadership, technical expertise, and strategic project management skills to work in a role where client service excellence is more than a value — it’s the foundation of the organization’s culture. to oversee a high‑performing team dedicated to delivering exceptional technical support to their internal staff. inclusivity, equity, collaboration, and service excellence , and to directly influence the effectiveness of their day‑to‑day operations. You will lead a team that provides centralized technical support, including service desk operations as well as first‑ and second‑level support delivered both onsite and remotely.

This position requires a hands‑on, people‑first leader who can balance operations, coaching, planning, and continuous improvement, while fostering a supportive, high‑accountability culture. Serve as the primary escalation point and for complex technical issues, ensuring timely and effective resolutions. Lead, mentor, and develop team members through coaching, performance management, and ongoing feedback to support engagement, growth, and operational excellence.

Oversee daily operations, including team scheduling, workflow allocation, and ensuring reliable technical support coverage during regular and after‑hours periods. continuous improvement initiatives to enhance service delivery, efficiency, and alignment with organizational best practices. Maintain strong ticket management practices, ensuring meticulous documentation, timely resolutions,



and adherence to internal SLAs. Manage hiring, resource planning, and performance reviews to ensure the team’s capabilities and outcomes support broader organizational goals.

Support the planning and execution of technology improvement projects, ensuring seamless implementation and user adoption. 5 years of management experience in an IT support, service desk, or service operations environment. Proven leadership and interpersonal abilities, with a demonstrated commitment to exceptional client service and team collaboration in a dynamic setting. Robust technical proficiency in troubleshooting computer hardware, software, and the Microsoft 365 Highly organized, detail‑oriented, and capable of effective decision‑making while managing competing priorities with professionalism and discretion.

Post‑secondary education in Information Technology or a related discipline — or an equivalent combination of training and experience. $115-130,000, full benefits, vacation, pension and bonus.

Options Consulting

Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in‑person interview will be asked whether specific accommodations are needed to support a personal disability. You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages.

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📌 UX Manager- Managed Services (Remote) (Toronto)
🏢 Options Consulting Solutions
📍 Toronto