Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Location: Edmonton, AB (Hybrid)
Schedule: Monday to Friday, 7:00 AM to 3:00 PM (40 hours per week)
Work Arrangement: Hybrid, with 1-2 days per week in the office
About The Opportunity We are looking for a detail-oriented and proactive Warranty Coordinator to join our team. In this role, you will manage the full lifecycle of warranty claims, ensuring claims are submitted accurately, resolved efficiently, and optimized for maximum recovery.
Working independently, you will collaborate with branches, service teams, suppliers, and internal stakeholders to resolve complex warranty issues, improve claim outcomes, and drive continuous improvement across warranty processes.
This position is ideal for someone who enjoys problem-solving, analyzing data, influencing stakeholders, and taking ownership of results.
Job Description: What You'll Do Warranty Claim Management Manage warranty claims from submission through final resolution across assigned branches or product lines
Ensure claims are complete, accurate, and meet manufacturer and supplier requirements
Monitor and resolve outstanding, rejected, or disputed claims
Improve claim acceptance rates and recovery outcomes while reducing rework and delays
Track claim progress and follow up with suppliers to ensure timely responses
Problem Solving & Decision Making Interpret warranty policies and guidelines to determine claim eligibility
Resolve complex or escalated warranty issues independently
Investigate claim discrepancies and recommend appropriate solutions
Assess risks and determine the best course of action in situations where guidelines may be unclear
Stakeholder Support & Guidance Act as the primary contact for warranty-related inquiries
Provide guidance on warranty eligibility, documentation requirements,



and submission best practices
Partner with service teams and branch personnel to improve warranty performance
Share knowledge and support team members through informal coaching and collaboration
Analysis & Continuous Improvement Analyze warranty data to identify trends, recurring issues, and opportunities for improvement
Investigate root causes impacting claim acceptance and recovery rates
Recommend and implement process improvements to increase efficiency and accuracy
Support standardization and continuous improvement initiatives across warranty operations
Warranty Operations Maintain accurate warranty records and supporting documentation
Support warranty registration, pricing updates, and system maintenance activities
Utilize systems such as M3, Salesforce, SIS, and SIMSi to manage claims and performance reporting
Coordinate tracking and follow-up activities with suppliers and internal stakeholders
What We're Looking For Qualifications 2-4 years of experience in warranty administration, service operations, or a related field
Strong understanding of warranty processes, policies, and service operations
Experience working with ERP and warranty management systems such as M3, Salesforce, SIS, or SIMSi
Robust analytical and problem-solving abilities
Ability to work independently and manage multiple priorities in a fast-paced environment
Excellent communication and stakeholder management skills




Proficiency with Microsoft Office applications, including Excel
Experience identifying trends, improving processes, and driving operational efficiencies is considered an asset
Key Competencies Independent decision-making and accountability
Strong attention to detail and accuracy
Critical thinking and sound judgment
Data analysis and reporting
Relationship building and stakeholder influence
Continuous improvement mindset
Collaboration and teamwork
Why Join Us? Hybrid work environment with flexibility to work from home and in the office
Monday to Friday schedule with consistent daytime hours
Opportunity to take ownership of warranty performance and process improvements
Collaborative team environment with opportunities to share expertise and make an impact
Competitive compensation and benefits package
If you're a highly organized professional who enjoys solving problems, analyzing data, and driving results, we'd like to hear from you.
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At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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📌 Warranty Coordinator (British Columbia)
🏢 Finning
📍 British Columbia