Enhance lending quality with Peoples Group as a QA Analyst in a hybrid work environment. Ensure compliance and performance across multiple services in this full-time role.
The QA Analyst plays a crucial role in monitoring lending and servicing activities to guarantee accuracy and adherence to internal standards. Working with teams across Payment & Portfolio Services and Mortgage Services, you will identify errors and improve processes. This position requires a detail-oriented professional with strong compliance and operational risk assessment skills.
Key Responsibilities:
• Conduct quality assurance reviews across various servicing functions
• Review transactions and documentation for accuracy and compliance
• Investigate operational incidents and quality issues
• Prepare reports to communicate findings to management
• Assess customer interactions for service quality and training needs
Requirements:
• 3+ years in quality assurance or related financial services
• Strong understanding of loan servicing and compliance
• Excellent analytical and problem-solving skills
• Proficiency in Microsoft Office applications
• Ability to manage multiple priorities in a rapid-paced environment
Drive quality assurance initiatives to ensure excellence in lending operations with Peoples Group.
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