Title:UAT Lead Banking / Contact Center Transformation Location: Toronto, ON (Hybrid 2-3 days per week onsite) Salary Range: C$60/Hr. to C$65/Hr.

Duration: 6 -12 Months Introduction We are seeking an experienced professional to support a banking transformation initiative focused on customer journeys, contact center technologies, and IVR platforms.

The ideal candidate will bring strong banking domain expertise, hands-on testing experience, and proven leadership in managing User Acceptance Testing activities within complex customer-facing environments.

Required Skills & Qualifications Proven experience as a UAT Lead, Test Lead, QA Lead, or similar role within complex enterprise environments.

Strong understanding of banking business processes, customer journeys, and financial services operations.

Hands-on experience with IVR systems and Contact Center testing.

Demonstrated experience leading projects involving IVR and Contact Center environments.

Experience working with Amazon Connect and modern contact center technologies.

Strong experience using Jira for managing user stories, test cases, and defects.

Excellent communication, collaboration, and stakeholder management skills.

Ability to work effectively with both technical teams and business stakeholders.

Solid analytical, problem-solving, and organizational skills.

Preferred Skills & Qualifications Previous experience within a major banking or financial services organization.





Experience supporting customer-facing banking platforms such as EDB, Investor

Line, or fraud operations systems.

Experience working in Agile delivery environments.

Familiarity with contact center transformation initiatives and digital banking platforms.

Day-to-Day Responsibilities Lead and manage end-to-end User Acceptance Testing (UAT) activities, including planning, execution, defect management, and reporting.

Collaborate with business stakeholders, product owners, technology teams, and project managers to ensure solutions meet business requirements.

Review user stories, acceptance criteria, and business requirements to develop comprehensive test scenarios and test cases.

Coordinate testing activities across business teams, ensuring timely execution and resolution of defects.

Support testing efforts for Interactive Voice Response (IVR) systems and Contact Center solutions.

Validate customer journeys and business processes across banking channels.

Manage defect lifecycle, triage issues, and provide clear status updates to stakeholders.

Leverage Jira for user story reviews, test case management, defect tracking, and reporting.

Provide leadership and guidance to testing teams and business users throughout the UAT lifecycle.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 UAT Lead Banking / Contact Center Transformation (Toronto)
🏢 Artech
📍 Toronto