Alteo is looking for an IT Operation Incident Officer for a permanent position based in Montreal.

Your main role will be to contribute to the smooth technical running of operations, recommending and implementing methodological and technical solutions to optimize and guarantee the smooth running of operations, while ensuring compliance with processes and regulations.

Responsibilities: > Participate in defining procedures to ensure service performance Participate in the study and analysis of electronic payment platform requirements Participate in the analysis of operability constraints Participate in the industrialization of production and the implementation of the business recovery plan Participate in the definition and implementation of operating procedures Participate in the drafting of qualification and patch testing procedures > Participate in customer support with the aim of meeting availability and reliability commitments Participate in the handling and processing of requests and incidents Participate in the definition of production prerequisites Participate in the management of relationships between customers and publishers/service providers Participate in the production of activity reports Participate in the development of maintenance action plans Participate in defining service tasks: alarms, scheduling, backups, and planning batch processing > Participate in user support with the aim of ensuring that reported anomalies are processed Participate in technical support for users (2nd and 3rd levels) Participate in time-sensitive interventions during operational incidents (e.g., analysis, diagnosis, and resolution)



Participate in anticipating user needs and system developments Participate in technical documentation Participate in monitoring operational incidents, analyzing causes, and taking associated corrective measures Profile: DEC/BAC in IT or equivalent 2-5 years of experience in a similar role Writing technical specifications Customer focus Compliance with commitments (SLA) Taking initiative Anticipating problems Reporting & Monitoring Sense of initiative, flexibility Team player Ability to provide support and assistance @@@@@ Alteo est la recherche d''un Responsable Oprations et Incidents pour un poste permanent bas Montral.

Votre rle principal sera de participer au bon fonctionnement technique des oprations, la prconisation et la mise en uvre des solutions mthodologiques et techniques permettant doptimiser de garantir le bon droulement des oprations, tout en veillant au respect des processus et rglementation.

Responsabilits:



> Participer la dfinition des procdures dans le but d''assurer la performance des services Participer ltude et lanalyse des besoins en matire de plateforme d''exploitation montique Participer lanalyse des contraintes dexploitabilit Participer lindustrialisation de la production et la mise en uvre du plan de reprise des activits Participer la dfinition et la ralisation des procdures d''exploitation Participer la rdaction des procdures de qualification et de test des correctifs > Participer au support client dans le but de respecter les engagements de disponibilit et de fiabilit Participer la prise en charge et le traitement des demandes et des incidents Participer la dfinition des prrequis de mise en production Participer la gestion de relation entre les clients et les diteurs/fournisseurs de service Participer la production des rapports d''activit Participer l''laboration des plans des actions de maintenance Participer la dfinition des tches de servitude : alarmes, ordonnancement, sauvegardes et planifier les traitements (Batch) > Participer au support utilisateurs dans le but de garantir le traitement des anomalies remontes Participer au support technique aux utilisateurs (2e et 3e niveaux) Participer l''intervention sous contraintes de dlais lors des incidents dexploitation (e.g. analyse, diagnostic et rsolution) Participer l''anticipation des besoins des utilisateurs et les volutions du systme Participer la documentation technique Participer au suivi des incidents dexploitation, en analysant les causes et prenant les mesures correctives associes Profil: DEC/BAC en IT ou l''quivalent 2-5 annes d''exprience dans un rle similaire Rdaction de spcifications techniques Orientation Client Respect des engagements (SLA) Prise d''initiative Anticipation des problmes Reporting & Monitoring Sens de l''initiative, flexibilit Joueur d''quipe Capacit apporter support et assistance

📌 IT Operation Incident Officer [#4948] (Montreal)
🏢 Alteo
📍 Montreal