The Prospect This is an opportunity to be part of a global logistics leader that prioritizes excellence in service delivery.
Youll gain exposure to an essential industry, collaborating with colleagues and partners around the world to ensure that critical, time-sensitive shipments are delivered with accuracy and care.
If youre passionate about operations, logistics, and customer service, this is your chance to make an impact in a role that truly matters.
Position Description The Operations Specialist plays a vital role in ensuring the seamless coordination of shipments from start to finish.
Working full-time on-site at the Toronto office, this role requires a proactive, detail-oriented individual who thrives in a quick-paced environment.
Youll be at the heart of time-critical logistics, ensuring every shipment is handled with precision and care.
This position also requires participation in an on-call duty phone roster for evenings and weekends.
Customer Order Management: Receive and process customer orders, providing expert guidance and support.
Shipment Coordination: Input order details into internal systems and create air freight bookings with airlines.
Global Collaboration: Coordinate shipments with offices and partners worldwide to ensure timely deliveries.
Documentation & Compliance: Assist with obtaining and preparing required shipping documents,
such as CITES, FDA, USDA, and other regulatory documentation.
Temperature-Sensitive Handling: Prepare and manage validated temperature-controlled packaging units for sensitive materials.
Customer Communication: Keep customers informed of shipment progress through clear and timely updates.
Operational Support: Carry out general office and warehouse duties as needed.
Availability & Flexibility: Participate in an evening and weekend duty phone roster, with occasional overtime required.
Experience 4+ years of experience in logistics, air freight, or a related industry is preferred. 3 years of office-based work experience.
Qualifications Technical Proficiency: Strong skills with MS Office, Windows OS, internet research, and email communication.
Communication: Exceptional verbal and written communication skills with a professional and courteous phone manner.
Time Management: Ability to prioritize tasks and manage multiple projects in a fast-paced setting.
Geographic Knowledge: Familiarity with global geography to support international logistics.
Attention to Detail: Precision in managing shipping details and documentation.
Flexibility: Willingness to adapt to shift changes, evening/weekend duties, and occasional overtime.