Company Description Priority Communication Systems Ltd. (PCS) is one of Western Canada's leading providers of telecommunications, emergency call, security, and life safety systems. We specialize in serving seniors housing, healthcare, education, and commercial facilities across Canada.
Position Overview As we continue to grow, we are looking for an experienced Operations & HR Manager who will play a critical leadership role in supporting our team, improving our processes, and helping build the systems that allow our company to scale. This is an in-office leadership position that reports directly to the President.
The Operations & HR Manager is responsible for the day-to-day management of our administrative operations while leading our Human Resources functions and driving continuous improvement throughout the organization.
This role is ideal for someone who enjoys building structure, creating efficient processes, developing people, and ensuring the business operates smoothly behind the scenes.
The successful candidate will be equally comfortable leading people, documenting procedures, solving operational challenges, and stepping in to support the administrative team when required.
Key Responsibilities Administrative Leadership Lead, coach, and supervise the administrative team
Ensure consistent office coverage during business hours
Balance workloads and establish priorities
Conduct regular team meetings
Manage scheduling, attendance, and performance expectations
Cross-train team members to ensure business continuity
Provide backup support for all administrative positions during absences
Human Resources Manage recruitment and hiring activities
Coordinate onboarding and orientation for new employees
Maintain employee files and HR documentation
Assist managers with performance reviews and improvement plans




Coordinate disciplinary documentation when required
Support employee engagement and retention initiatives
Maintain company policies and employee handbook
Ensure compliance with Alberta employment legislation
Coordinate employee training and development
Administer benefits and HR programs
Support health and safety initiatives
Operations & Process Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for every department
Continuously review company processes for efficiency improvements
Work with department managers to standardize workflows
Implement new operational procedures
Ensure documentation remains current
Assist with software implementation and operational improvements
Help improve communication between departments
Executive Support Assist the President with operational initiatives
Prepare reports and operational metrics
Coordinate company meetings
Support strategic projects
Track company action items
Assist with policy development
Office Operations Oversee office administration and reception functions
Manage office vendors and supplies
Ensure professional presentation of the office
Maintain filing systems and company records
Coordinate company events and staff recognition programs
Qualifications Minimum 5 years of management or leadership experience
Experience supervising administrative staff
Human Resources experience preferred
Strong knowledge of Alberta Employment Standards
Excellent organizational and time management skills




Exceptional written and verbal communication
Strong problem-solving abilities
Experience developing policies, procedures, or SOPs
High attention to detail
Ability to manage multiple priorities in a fast-paced environment
Professional, confident, and approachable leadership style
Preferred Experience Experience with one or more of the following is considered an asset:
Human Resources
Office Management
Operations Management
Process Improvement
Health & Safety Administration
Recruitment
Employee Relations
Performance Management
Microsoft 365
QuickBooks Online
CRM or PSA software (Autotask experience is an asset)
What We're Looking For The ideal candidate is: A natural leader who enjoys helping others succeed
Highly organized and proactive
Comfortable making decisions and solving problems
Able to hold people accountable while maintaining positive working relationships
Process-oriented and always looking for better ways to do things
Professional, dependable, and trustworthy
Adaptable and willing to step in wherever needed
Why Join PCS? At PCS, we believe our people are our greatest asset. We invest in our employees by providing opportunities for growth, ongoing training, and the ability to make a meaningful impact on the organization.
You’ll be joining a collaborative leadership team where your ideas are valued and where you’ll have the opportunity to shape the future of our operations.
Benefits Competitive salary based on experience
Comprehensive health and dental benefits
Paid vacation
Career development opportunities
Stable, growing company with long‑term career opportunities
Collaborative and supportive team environment
Company events and employee recognition programs

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📌 Operations Manager (Alberta)
🏢 Priority Communication Systems
📍 Alberta