Elevate your career as a Senior Production Support Analyst with Citi in their Securities Services division. This role focuses on client-facing data platforms and includes hybrid work flexibility.

As a key member of the Data & Client Platforms team, you'll engage in operations, client service delivery, and technology transformation. With a robust emphasis on increasing automation and monitoring, this position offers a chance to contribute to major modernization initiatives including cloud data lakes and platform migrations, all while managing incident resolutions and operational efficiencies.

Key Responsibilities:
• Deliver L2 production support across DCP applications
• Coordinate platform checks and stakeholder communication




• Manage client-impacting incidents with timely updates
• Identify patterns for problem management and resolution
• Enhance automation and observability across platforms

Requirements:
• 5+ years in application support or platform operations
• Proficient with ITRS Geneos monitoring
• SQL expertise for data investigation
• Familiarity with ITIL practices in operations
• Scripting experience in Shell or Python

Join Citi to leverage your application support skills while advancing operational excellence!
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📌 Senior Production Support Analyst at Citi (Ontario)
🏢 Citigroup
📍 Ontario