Claim intake & validation Reviewing and researching reported claims to determine their validity
Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage
Investigation Investigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests
Determining whether the carrier, the shipper, or the company bears liability
Documentation & filing Managing the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner
Communication & follow-up Making contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight
Building and maintaining relationships with carriers, insurance companies, and customers
Serving as the primary point of contact for freight-claims-related information and coordinating with relevant internal departments
Resolution & collections Negotiating settlements and resolving claims
Handling collection efforts from clients and carriers related to outstanding claims
Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims
Reporting & process improvement Proactively reviewing outstanding claims and preparing regular reporting for leadership on claim status
Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency




Helping improve claims processes and develop efficiencies
About You Prior claims experience
Customer service experience
Logistics
Pay Range $55,000 - $65,000 per year
This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement advantages).
Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [email protected].

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📌 Claims Processor (Ontario)
🏢 Vaco by Highspring
📍 Ontario