Elevate customer experiences as a Customer Service Lead with Lammle. Drive solutions-focused service across Canada while managing inquiries, escalations, and returns during flexible shifts.

This leadership role requires overseeing daily priorities in customer service for Lammle. You will ensure that customer inquiries, order issues, and returns are handled efficiently and align with brand standards. You must be available evenings and weekends, managing service levels during peak times and fostering a positive setting.

Key Responsibilities:
• Lead daily service priorities and resolve customer inquiries
• Monitor service standards and ensure timely resolution
• Serve as first escalation point for complex issues
• Oversee scheduling,



identifying peak periods for coverage
• Communicate effectively to improve customer resolutions

Requirements:
• Three years of customer service experience in supervision
• Retail experience preferred for better service delivery
• Familiarity with e-commerce platforms like Shopify
• Proficient in MS Office and strong typing skills
• Must have open availability for evening and weekend shifts

Deliver outstanding customer support while fostering team success at Lammle as a Customer Service Lead.
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📌 Customer Service Lead at Lammle (Alberta)
🏢 Lammle's Western Wear
📍 Alberta